Hello,
In addition to the new Release with many new functions, quite a bit has changed with regard to the product and the services.
We have made this information available to our blog readers in advance:
Introduction of support plans
In order to improve our support, we will be introducting support plans during October for the German speaking countries. There are three difference support plans.
Internationally, we have had very good success over the past years dividing support into various levels.
easyjob 4.0 Silver Support Plan
Support free of charge for the product cycle via our Helpdesk Ticket System. You can enter your support requests using a simple form. You can have a constant overview of your current requests and the solutions provided by us. We will answer you via the system. In the case of complex issues, we will also contact you remotely via telephone. Business Critical Tickets will be handled with priority.
Plan contents in detail:
- Free of charge easyjob Updates (http://update.protonic-software.com) for the main version
- Access to our internal easyjob Forum
- Electronic requests to our support team
- Tracking of the support requests via the helpdesk ticket system.
- Support for report customization and design will be charged on a time basis
- Priority processing of Business Critical requests
Price: During a product cycle (up to 12 months after the availability of a new major release) - free of
charge
easyjob 4.0 Gold Support
In addition to the Help Desk ticket system, you can also report your problem via telephone. If the telephone system is overloaded, you can enter your request using our ticket system. Gold Support requests will be handled with priority by our team.
- All Silver Support Plan services.
- Telephone support requests.
- Remote support if required.
- 4 hours of report customization per year.
- 10% discount on additional report customization.
easyjob Premium Support Plan
We offer our Premium Support Plans for larger easyjob installations, customizations and multi-site solutions
The following services are included in the Premium Support Plan
- All services from the Silver and Gold Support Plans.
- A central point of contact for support inquiries.
- Support for multi-site versions.
- Trouble-shooting any issues should they arise.
- Improved reaction time also outside of normal business hours.
- Ensuring the compatibility of customized easyjob modules with future easyjob updates.
- Providing updates to correct any reported errors.
- Availability of a dedicated premium support hotline.
- Information regarding the availability of new updates and remote support for system updates.
- Prioritised support requests.
- (*) days of on-site training/consultation incl. travel costs.
- Additional training and consultancy services will be discounted 15%.
- (*) hours of report design
The Premium Support Plans are individually calculated and customized.
(*) To be agreed upon.
Introduction of two new ea
syjob Editions and customization of the product name.
The range of use of easyjob varies from a one man company up to large enterprises with multi-sites and multiple currency environments.
In order to better customize easyjob for the individual target groups, we are expanding easyjob with two additional Editions and are customizing the current product names. As of mid November, easyjob 4.0 will be available in the Editions easyjob S - Express , easyjob M - Small Business, easyjob L - Corporation und easyjob XL -Enterprise.
For current easyjob installations, only the name and the start screen will change.
easyjob 4.0 S – Express
easyjob 4.0 S-Express is designed for small companies with only one user. In addition to the office computer, a limited number of stock computers can be set up.
In comparison to easyjob 4.0 M, this version has the following restrictions:
- Connection only possible to local databases.
- One user with full access, a stock user with limited user rights.
- No Insurance calculations
- Only one confirmed Job in the Project.
- No Project Types.
- No Price Lists.
- No rental rate curves.
- One Group in the Bill of Items.
- One Rate in the Resource.
- No Purchase Order System.
Price: EUR 780.00
easyjob 4.0 M – Small Business
easyjob 4.0 M - Small Business is designed for small businesses with a maximum of five simultaneous easyjob accesses.
The limitations in comparison to easyjob L is the limited number of simultaneous accesses of five computers.
Price: EUR 1,980.00
easyjob 4.0 L – Corporation
easyjob 4.0 L – Corporation is designed for larger companies with more than 5 computers.
Price: EUR 3,980.00
easyjob 4.0 XL - Enterprise
easyjob 4.0 XL – Enterprise is designed for large environments. In addition to the standard functions, the following functions are provided in easyjob 4.0 XL:
- Payment plans
With the payment plans, projects can be billed with partial invoices. The partial invoices are created manually or at defined intervals.
- Invoice job
The invoice job separates the Scheduling from the confirmed Proposal. The invoice is prepared based on the confirmed job.
- Group authorization
With group authorization, users receive the required access rights on the basis of assigned groups. Plus, each user can be granted additional rights on an individual basis.
- Owner management
Owner management separates the actual inventory from the owners. BIC can be used to evaluate which leasing contracts must be redeemed soon. It is also possible to share stock with multiple companies and to manage the ownership structures of multiple owners and stock locations.
Price: EUR 7,890.00
Comparison view
Version
easyjob 4.0 S
Express
easyjob 4.0 M
Small Business
easyjob 4.0 L
Corporation
easyjob 4.0 XL
Enterprise
Target groups
Small companies, which are normally operated by the owner.
Medium sized companies with 2-5 employees.
Larger companies with 5-10 employees
1-2 sites
Large companies with an unrestricted number of employees and sites
Limitations
Connection only possible to local databases.
One user with full access and a stock user with limited user rights.
No Insurance calculations
Only one confirmed Job in the project
No Project Types, Price Lists and rental rate curves.
One Group in the Bill of Items.
One Rate in the Resource.
No Purchase Order System.
5 simultaneous accesses
Advanced functional range
Payment plans
Group authorizations
Invoice jobs
Owner management
